These Terms

(1) This website (the “Site”) and/or the services, including all associated mobile applications (together: the “Services”), as well as any further services we offer our customers as part of our business activities (the “Offered Services”), and the booking of such Offered Services (the “Booking”) via the Site, as well as any offers and sales of products (“Products”), are owned and operated by Steam Detailing LLC (hereinafter also referred to as “we,” “us,” or “our”). These terms and conditions (the “Terms”) outline the conditions under which visitors or users (together: “Users” or “you”) may access or use the Site and/or the Services and make Bookings.

(2) By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access the Site or use the Services. Please read these Terms carefully before accessing our Site, using the Services, making a Booking, or purchasing Products. These Terms explain who we are, how you can make and cancel Bookings, how we sell Products, how you can withdraw from a purchase agreement, and what you can do in case of problems.

(3) You represent that you are of legal age and have the legal authority, right, and freedom to enter into a binding agreement based on these Terms, to use the Services, make Bookings, and purchase Products. If you are a minor, you need parental or legal guardian consent to use the Services, make Bookings, or purchase Products.

Booking of Offered Services

(1) You can make Bookings to purchase the Offered Services. Through our Site or our Services, we may grant you the ability to schedule appointments for the use of our Offered Services. When you schedule an appointment for one of our Offered Services, you agree to be present at the specified location at the scheduled time and to pay the displayed price via the agreed payment method. If you are unable to attend the scheduled appointment, you agree to cancel it no later than 24 (twenty-four) hours before the originally scheduled time. If you fail to cancel the appointment 24 (twenty-four) hours in advance, you will not receive a refund for any payments already made.

(2) We may require payment for a specific Offered Service. When you make a payment for one of our Offered Services, you agree that: (i) you are responsible for reading the full description of the Offered Services before making a binding booking, and (ii) you enter into a legally binding contract for booking the Offered Services when you complete the booking process.

(3) You can select the Offered Services and available appointments you wish to book and collect them in a shopping cart by making the appropriate selection (e.g., type of Offered Service, quantity (if applicable), date, and time of the appointment) and clicking the respective button. Our prices are listed on the Site or within the Services. We reserve the right to change our prices for Offered Services at any time (provided that only the amount agreed upon before the price change will be charged to you) and to correct unintended price errors with future effect.

(4) Before clicking the “Book” button, all the selected Offered Services and appointments, including the total price, will be displayed in a booking summary. You can then review and correct any input errors before submitting your final binding booking order. By clicking the “Book with payment obligation” button, you submit a binding order for the booking of the selected Offered Services for the specified appointment. However, the order can only be submitted and transmitted once you have accepted these Terms by clicking the appropriate checkbox, thus including them in your booking order.

(5) We will then send you an automatic email confirmation of receipt of your booking order, which will list your booking order again, and you may print or save it via the corresponding function. The automatic receipt confirmation only serves as proof that we have received your booking order; it does not yet constitute our acceptance of the order.

(6) The legally binding agreement for the booking of the Offered Services is only concluded when we send you a confirmation email. We reserve the right not to accept your booking order. This does not apply in cases where we offer a payment method—and you choose this payment method for your order—where payment is immediately initiated (e.g., electronic transfer or real-time transfer via PayPal, Giropay, Paydirekt). In this case, the legally binding contract is concluded when you initiate the booking process as described above by clicking the “Book with payment obligation” button.

(7) The contract may be concluded in [German] language. After the contract is concluded, the contractual terms will be stored by us, and you will no longer have access to them.

(8) The fees for the Offered Services are due before the services are provided. If payment for the Offered Services is to be made offline, you agree to send the full payment before the scheduled appointment time. We reserve the right to refuse to provide the Offered Services at any time if no payment has been received.
Refunds Are Not Subject to Cancellation Protection
Scheduled appointments for Offered Services may occasionally be canceled due to events beyond our control, such as natural disasters. In such cases, you will receive a refund.

Purchase of Products

(1) The purchase of Products is subject to the terms in effect at the time.

(2) When purchasing a Product: (i) you are responsible for reading the full item description before making a binding purchase, and (ii) completing an order on the Site (by completing a checkout process via the "Purchase with payment obligation" button or a similar button) may constitute a legally binding contract for the purchase of the relevant Product, unless otherwise provided in these Terms.

(3) You may select Products from our selection by clicking the corresponding button, adding them to the shopping cart. Our prices are listed on the Site. We reserve the right to change our prices at any time and to correct unintended price errors. These changes will not affect the price of Products you have already purchased. Upon checkout, an overview of all Products in your cart will be displayed. This overview includes the essential characteristics of each Product as well as the total price for all Products, applicable sales tax (VAT), and any shipping costs. On the checkout page, you can also review and, if necessary, modify, remove, or correct the Products and quantities before placing your final binding order. All indicated delivery times are calculated from the time your payment is received. By clicking the "Purchase with payment obligation" button, you submit a binding order to purchase the listed Products at the stated price and shipping cost. To complete the order process via the "Purchase with payment obligation" button, you must acknowledge these Terms as binding for your order by clicking the appropriate checkbox.

(4) We will then send you an email confirmation of receipt of your order, listing your order again, which you can print or save via the appropriate function. Please note that this is an automatic notification that only confirms receipt of your order. It does not indicate that we have accepted your order.

(5) The legally binding agreement for the purchase of Products is only concluded when we send you a declaration of acceptance by email or ship the Products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method—and you choose this payment method for your order—where payment is immediately initiated upon order submission (e.g., electronic transfer or real-time transfer via PayPal, Giropay, Paydirekt). In this case, the legally binding agreement is concluded when you initiate the order process as described above by clicking the "Purchase with payment obligation" button.

(6) The purchase agreement may be concluded in [German] language. After the conclusion of the contract, the contractual terms will be stored by us, and you will no longer have access to them.

Right of Withdrawal for Products

You may withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party, other than the carrier, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us:

Steam Detailing LLC
Phone number: +49 171 2972170
Email address: info@steamdetailing.ae

by means of a clear statement (e.g., a letter sent by post, fax, or email).
You may also electronically complete and submit the withdrawal form or any other clear statement on our homepage. If you use this option, we will communicate to you an acknowledgment of receipt of such a withdrawal on a durable medium (e.g., by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
The return or handover of the goods shall be made to:

Steam Detailing Warehouse
Phone number: +49 171 2972170
Email address: info@steamdetailing.ae
 
Without unnecessary delay, in any case no later than 14 days after receiving the notification of your withdrawal. The deadline is met if you dispatch the goods before the 14-day period expires.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if it is due to handling that is not necessary to ascertain the nature, characteristics, and functionality of the goods.

Warranty for Products

We are liable in accordance with statutory warranty provisions for quality defects and/or legal deficiencies of the products you purchase from us.

Storage of Online Payment Information

You can save a preferred payment method for the future. In this case, we store this payment information in accordance with applicable industry standards, if any (e.g., PCI, DSS). You can identify your stored card by its last four digits.

Right of Withdrawal for Offered Services

(1) If you make a booking for the offered services via the site or services, the following instructions inform you about your right of withdrawal.
You can withdraw from this contract within 14 days without providing any reasons.
The withdrawal period expires 14 days after the conclusion of the contract.
To exercise your right of withdrawal, you must inform us at

Steam Detailing
Phone number: +49 171 2972170
Email address: info@steamdetailing.ae

of your decision to withdraw from this contract by means of an unequivocal declaration (e.g., a letter by post, fax, or email).

You can also electronically fill out and submit the withdrawal form or another unequivocal declaration on our homepage. If you make use of this option, we will send you a confirmation of receipt of this withdrawal without unnecessary delay, via a durable medium (e.g., via email).
To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you without unnecessary delay, in any case no later than 14 days after receiving the notification of your withdrawal. We will make such a refund using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such a refund.
If the desired service commencement is within the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided (in relation to the total scope of services provided for in the agreement) at the time you informed us of the exercise of the right of withdrawal in relation to this agreement.

Expiration of the Withdrawal Period

(1) The right of withdrawal expires in the case of contracts for the provision of services (e.g., training or coaching services) when we have fully provided the agreed services and the provision of the services has only begun after you have expressly consented and confirmed at the same time that you are aware that your right of withdrawal expires as soon as we have fully provided our services.

Warranty for Offered Services

We are liable according to the statutory warranty provisions for quality defects of our offered services, provided that the offered services are work performances under German law.
Vouchers, Gift Cards, and Other Offers
Vouchers, gift cards, or discounts, and other offers ("Offers") are available for our offered services from time to time. Such offers are only valid for the period specified in this offer. Offers may not be transferred, modified, sold, exchanged, reproduced, or distributed without our express written consent.

Member Account

(1) To access and use certain areas and features of our site, you must first sign up and create an account ("Member Account"). You must provide accurate and complete information when registering your member account.

(2) If someone other than you accesses your member account and/or your settings, they can perform all actions available to you and, for example, make changes to your member account. Therefore, we strongly advise you to keep the login credentials for your member account secure. Activities of this nature may be presumed to have been conducted by you and on your behalf, and you may be solely responsible for such activities conducted within your member account—regardless of whether you expressly authorized them or not—and for any damages, expenses, and losses resulting therefrom. You will be liable for activities related to your member account in the described manner if you have negligently allowed the use of your member account by failing to exercise reasonable care in protecting your login credentials.

(3) You can create and access your member account via a dedicated website or through a third-party platform such as Facebook (the "Social-Network Account"). When you sign up through a third-party platform account, you grant us access to certain information about you stored in your social-network account.

(4) We may permanently or temporarily suspend or block your access to the member account, without any liability on your part, to protect ourselves, our site, and our services or other users if you, for example, violate the provisions of these terms or applicable law or regulations concerning your use of the site or your member account. This may occur without prior notice if the circumstances require immediate action; in such a case, we will inform you as soon as possible. Furthermore, we reserve the right to terminate your member account by giving a two-month notice period by email if, for example, we discontinue our member account program. You can stop using the services at any time and request the deletion of your member account by contacting us.

Permissible Use

(1) Our services are provided to you for informational purposes and only for private, non-commercial use. You must comply with these terms and all applicable laws when using our services.

(2) Unless expressly permitted by these terms, it is not allowed: (i) to use our services in an unlawful or fraudulent manner (including infringing the rights of third parties) or for purposes of collecting personal data or impersonating other users; (ii) to change or use our notices regarding copyright, trademarks, or other ownership rights or interfere with the security features of our services; (iii) to use our services in any way that manipulates or alters content or undermines the integrity and accuracy of content, or to take measures that disrupt, damage, or interrupt parts of our services; (iv) to use our services to send, receive, upload/post, or download material that does not meet our content standards; (v) to use our services to transmit or facilitate the transmission of unsolicited or unauthorized advertising or promotional material; (vi) to use our services to transmit data or upload data into our services that contains viruses, trojan horses, worms, time bombs, keylogging, spyware, adware, or other harmful programs or similar computer code designed to disrupt the operation of software or hardware; (vii) to use robots, spiders, other automated devices or manual processes to monitor or copy our website or other websites or the content contained in our services, or to use network monitoring software to determine the architecture of our services or extract usage data from our services; (viii) to exhibit behavior that restricts or inhibits other users from using our services, or (ix) to use our services for commercial purposes or in connection with a conducted commercial activity without our prior written consent. You agree to cooperate fully with us in investigating any activity that allegedly or actually violates these terms.

Intellectual Property Rights

(1) Our services and related content (and all derivative works or improvements thereof), particularly regarding all texts, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, trademarks, service marks, trade names, and trade dress, as well as interactive features and all intellectual property rights therein, are either owned by us or licensed to us (collectively, "our intellectual property rights"), and none of the provisions in these terms grants you rights related to our intellectual property rights. Unless expressly stated herein or required by mandatory statutory provisions for the use of the services, you do not acquire any rights, claims, or interests in our intellectual property rights. All rights not expressly granted in these terms are expressly reserved.

(2) If the services you book require or include the use of digital content, such as music or videos, the rights will be granted to you as specified regarding such bookings on the site.

Disclaimer of Warranty for Use of the Site and Services

The services, our intellectual property rights, and all information, materials, and content provided in connection therewith and made accessible to users free of charge are provided without any warranty of defects and availability and without any warranties of any kind, express or implied (warranties of fitness for a particular purpose, suitability, availability, non-infringement, etc.), unless a warranty is required by mandatory statutory provisions.

Limitations of Liability

(1) The following limitations of liability apply unless otherwise required by mandatory statutory provisions. We shall only be liable for damages incurred due to (i) intent; (ii) gross negligence; (iii) the violation of essential contractual obligations (cardinal obligations); and (iv) defects in the services we provide, for which we are responsible, that occur before the transfer of risk to you. In the event of a breach of essential contractual obligations (cardinal obligations), we are liable only for typical, foreseeable damages, unless there is intent or gross negligence.

(2) We are not liable for any loss of data, indirect damages, consequential damages, lost profits, loss of earnings, damages resulting from a breach of duty, and damages that result from the use of the services.

(3) The above limitations of liability apply in favor of our legal representatives, employees, and vicarious agents.

Miscellaneous Provisions

(1) These terms apply to your use of the site and our services, including any disputes arising from or in connection with these terms or our services, including the applicability of these terms.

(2) Any amendments to these terms must be in writing.

(3) Should any provision of these terms be or become invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions. In such a case, the parties agree to replace the invalid or unenforceable provision with a valid or enforceable provision that best reflects the economic intent of the parties.

(4) The place of performance and jurisdiction for all disputes arising from the contractual relationship shall be the registered office of the company.

(5) The law of the Federal Republic of Germany applies, excluding the UN Sales Convention. The same applies if you reside in another country.
 
Links to Third-Party Websites

The services may contain links that allow you to leave the site. Unless otherwise stated, the linked sites are not under our control, and we are not responsible for the content of any linked sites, any links contained within a linked site, or any changes or updates to such sites. We are not responsible for any transmissions received from a linked website. Links to third-party websites are provided solely for informational purposes. The fact that we have included links to other websites does not imply that we endorse their ownership or content.

Applicable Law

(1) These terms are subject to and shall be interpreted in accordance with the laws of the United Arab Emirates (without regard to conflict of law principles).

Miscellaneous

(1) A party’s waiver of any breach or default under these terms shall not constitute a waiver of any prior or subsequent breach or default.

(2) The headings used in these terms are for convenience only and are not to be given any legal significance.

(3) Except as expressly set forth otherwise, if any part of these terms is deemed unlawful or unenforceable for any reason, that part shall be deleted, and the remaining provisions shall remain in full force and effect.

(4) You may not assign your agreement with us or any of your contractual rights or obligations under these terms, in whole or in part, without our prior written consent.

(5) These terms represent the entire agreement and supersede all prior written or oral agreements between you and us concerning the services and the booking of offered services.

(6) The provisions of these terms that should by their nature survive, including provisions regarding indemnities, disclaimers, limitations of liability, and this "Miscellaneous" section, will remain in effect.

Contact

To contact us, please send an email to:
Email: info@steamdetailing.ae
Or use our contact form.